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Most modern businesses and organisations today are using some kind of team chat application. The usual suspects are Slack, HipChat, Discord, Mattermost, Rocket Chat, Riot, and Gitter, to name a few. While chat is immediate and primarily synchronous, communication in Discourse is gradual and asynchronous. We’ve seen far too many community managers treat these two modes of communication as competitors. Quite on the contrary, chat and forum communities can complement one another beautifully, and we aim to show exactly how by breaking it down into three different levels of understanding. […]